Farmers Insurance operates at a massive scale in order to insure homes, automobiles, and small businesses across the United States. They built an intricate system to provide customers with quotes, files claims, and access to critical insurance information. These custom domain-centric applications are deeply integrated with their internal CRM, Salesforce, and require frequent changes to keep up with business needs. Farmers Insurance had adopted agile years before for more iterative releases, but testing Salesforce was an especially slow process because of its deeply integrated and highly customized nature. The company decided it was time to modernize their entire testing approach in order to speed up their release cycles, and they sought help from Wipro technology consultants to make the transformation successful.
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