Customer Experience at Functionize
At Functionize, we’re dedicated to supporting you at every stage of your journey—whether you're starting out, scaling, or optimizing your operations. Our Customer Experience Organization provides expert guidance and support, ensuring that you unlock the full potential of the Functionize platform.
Key Teams Supporting Your Success
Customer Success Managers
Your strategic partner, helping you achieve your business outcomes and ensuring that Functionize is fully adopted within your organization. Our Customer Success Managers (CSMs) guide you throughout your journey, from onboarding to optimization.
Technical Account Managers
Your technical experts, providing support with escalations, platform optimizations, and technical integrations. TAMs are your go-to resource for resolving issues and ensuring seamless operations.
Professional Services
Our Professional Services team provides tailored implementation and ongoing optimization, helping you maximize Functionize’s value. From onboarding to advanced customizations, we ensure that your systems run efficiently and are fully optimized.
Support Services
As your first line of defense, our Support Services team resolves product issues (L1–L3) quickly and efficiently. We’re available for day-to-day technical assistance and critical support needs.
Your Journey with Functionize
From the moment you sign the contract, our team is here to ensure your success. We provide tailored onboarding, seamless integration, and regular check-ins to help you achieve your goals. Here’s what your journey looks like:
First 30 Days
Kickoff Workshop
Define goals and success metrics.Onboarding
Tailored sessions led by your CSM and supported by TAMs.Success Blueprint
A personalized roadmap with quick wins and milestones.
Day 31 - 60
Accelerating Adoption
Maturity Checkpoint
A 45-day review of system performance.Efficiency Gains
Tracking improvements in automation, efficiency, and productivity.Optimization
Gathering feedback to continuously improve platform usage.
Day 61 - 90
Optimizing for the Future
Final Maturity Review
Assessing ROI, efficiency, and performance.Strategic Roadmap
A 6–12 month plan to further optimize your system.Transition to Ongoing Support:
Seamless handoff to long-term support.
