📢 Your Voice, Our Future: 2024 Customer Satisfaction Survey

A Message from Dennis Ashby, VP of Partner Alliances & Customer Experience

At Functionize, we believe that Customer Love means listening, learning, and continuously improving. That’s why we launched the 2024 Customer Satisfaction Survey—to hear directly from you, our valued customers, about your experiences, needs, and expectations.

And wow—the response was incredible! Functionize users from across industries shared their insights, challenges, and successes. Your feedback is shaping the future of test automation, and we’re excited to share what we’ve learned—and more importantly, what we’re doing about it!

📊 How We Stack Up

We’re proud to share that Functionize stands shoulder to shoulder with the best in the industry—but we’re not stopping there.

⭐ Customer Satisfaction Score: 3.94 out of 5 stars (78.8%)—on par with leading SaaS automation platforms.

📈 Likelihood to Recommend: 4.1 out of 5 stars—a strong vote of confidence in Functionize and our vision for AI-powered test automation!

But being "good enough" isn't our goal. We’re here to lead, redefine, and deliver the future of testing.

💡 What You Told Us

The survey results made it clear: Functionize is loved for its ease of use, AI-driven automation, and powerful capabilities—but there’s more we can do to make your experience even better.

Here’s what you asked us to focus on next:

⚡ Performance & Speed – You need faster execution and even greater efficiency. Challenge accepted.

🤖 AI Capabilities – Smarter, stronger self-healing and predictive analytics to reduce manual effort.

🛠 Customer Support – Faster response times and deeper expertise to provide world-class service.

🎨 User Experience – A streamlined, intuitive interface that makes testing frictionless.

📚 Training & Documentation – More resources to help you master Functionize.

👥 Collaboration Tools – Seamless multi-user workflows that keep teams aligned.

📊 Custom Reporting – More flexibility and insights to drive better decisions.

🔗 Expanded Testing Capabilities – Broader coverage, including API and database testing.

🛡 Reliability & Stability – A rock-solid testing environment that you can trust.

🚀 What’s Next?

This isn’t just feedback—it’s a blueprint for action. Your voice is driving:

• Platform speed and performance upgrades to supercharge execution.
• Smarter AI-driven automation to take even more manual work off your plate.
• UI/UX improvements, better collaboration, and customizable reporting tools—because details matter.
• Expanded training, certifications, and best practices to ensure your success.
• Customer support enhancements to provide faster, more effective assistance.

Your success is our mission. Functionize isn’t just a tool—it’s a strategic partner in your innovation journey.

Thank you for trusting us, pushing us, and inspiring us. Together, we’re building the future of automation.

💬 Let’s Get to Work!

If you’d like to discuss how these updates impact your team, I’d love to connect. Reach out anytime—I am here to help.

🚀 Dennis Ashby
VP of Partner Alliances & Customer Experience